Privacy Policy

Introduction

Trade5.ai ("Trade5.ai", "we", "us", or "our") provides AI-powered business systems, CRM, automation, communication, lead management, appointment booking, websites and funnels, learning management, community, and related digital business solutions.

We respect your privacy and are committed to protecting personal data processed through our website, applications, platforms and services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit Trade5.ai, communicate with us, become a customer or use services provided through the Trade5.ai platform.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Trade5.ai websites and landing pages
• CRM and business management systems
• Lead capture forms and funnels
• Appointment and consultation booking systems
• Email, SMS, WhatsApp and supported communication channels
• AI-powered tools and automation
• Learning management systems and online courses
• Community and membership features
• Customer support communications
• Payment and subscription-related processes

Where a Trade5.ai customer uses our platform to process information relating to their own customers, leads, students, members or users, that customer is generally responsible for determining why and how that information is collected and used, subject to applicable law and contractual arrangements.

Information We May Collect

Personal and Contact Information

• Name
• Email address
• Telephone or mobile number
• Company or business name
• Professional information
• Country or location
• Account and profile information
• Information voluntarily submitted through forms

Business and CRM Information

• Customer and prospect information
• Lead details
• Sales pipeline information
• Appointment information
• Communication history
• Customer notes
• Course or membership information
• Transaction and subscription information

Technical Information

• IP address
• Browser and device information
• Operating system
• Login and activity information
• Website usage information
• Cookies and similar technologies
• Security and system logs

How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain and improve Trade5.ai services
• Create and manage user accounts
• Operate CRM, automation and communication functions
• Process leads, appointments and customer interactions
• Deliver courses, memberships and digital content
• Enable AI-powered functionality
• Provide customer support
• Process subscriptions and facilitate payments
• Send service-related notifications
• Maintain platform security
• Analyze and improve platform performance
• Comply with legal and regulatory obligations

AI and Automated Processing

Certain Trade5.ai services may use artificial intelligence and automated technologies to assist with activities such as:

• Responding to enquiries
• Lead qualification
• Customer communication
• Content generation
• Workflow automation
• Customer support
• Data organization and summarization

Information submitted to AI-enabled features may be processed by technology providers supporting those services.

Third-Party Service Providers

Trade5.ai may use third-party technology and service providers to operate and deliver its services.

These providers may include services relating to:

• Cloud hosting and data storage
• Artificial intelligence
• CRM infrastructure
• Email delivery
• WhatsApp and messaging
• SMS and telecommunications
• Payment processing
• Website hosting
• Analytics
• Appointment scheduling
• Security and customer support

Personal information may be shared with these providers where reasonably necessary to provide, maintain, secure or improve our services.

Payment Information

Where payments are made through Trade5.ai or connected systems, payment processing may be performed by third-party payment service providers.

Trade5.ai may receive transaction-related information such as payment status, transaction references, subscription information and payment history.

Full payment card details may be processed directly by the applicable payment provider rather than stored by Trade5.ai.

Data Sharing and Disclosure

We do not sell personal information.

Information may be disclosed:

• To technology providers necessary to operate our services
• At the direction of our customers
• Where required by law or competent authorities
• To protect our rights, security or legitimate interests
• As part of a business restructuring or acquisition
• With consent or as otherwise permitted by law

International Data Transfers

Some technology providers used by Trade5.ai may operate infrastructure or process information outside the United Arab Emirates.

Where personal information is transferred internationally, reasonable steps will be taken to handle such transfers in accordance with applicable data protection requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services and meeting legal, security, accounting and contractual requirements.

Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based platform or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of passwords, authentication credentials and account access.

Customer Responsibility for End-User Data

Businesses using Trade5.ai may collect personal information from their own prospects, customers, students, members or users.

The relevant Trade5.ai customer is responsible for:

• Providing appropriate privacy notices
• Obtaining consent where required
• Establishing an appropriate legal basis for processing
• Complying with communication and marketing requirements
• Managing authorized users and account access
• Responding to privacy requests from their users

Marketing Communications

Where permitted by law, we may send information about Trade5.ai products, services, updates, educational materials or offers.

You may unsubscribe from marketing communications using the unsubscribe method provided in the communication or by contacting us.

Cookies and Analytics

Trade5.ai websites may use cookies and similar technologies to maintain functionality, remember preferences, understand usage, improve user experience, support security and provide analytics.

Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of certain processing
• Object to certain uses of personal information
• Withdraw consent where processing is based on consent

Children's Privacy

Trade5.ai services are primarily intended for businesses and professionals.

Customers providing courses, coaching, communities or other services to minors are responsible for ensuring compliance with applicable requirements relating to children's personal information.

Third-Party Websites and Integrations

Trade5.ai may contain links to or integrate with third-party websites, applications, platforms or services.

We are not responsible for the privacy practices, security, content or policies of independent third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business operations or legal requirements.

The latest version will be published on the Trade5.ai website with an updated "Last Updated" date.

Contact Us

For questions, concerns or requests relating to this Privacy Policy or personal information, please contact us.